prismaform Order & Shipping Policy

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Thank you for choosing prismaform. We are committed to getting your grocery and kitchen essentials to you safely and efficiently. This policy explains exactly how we process, ship, and track your orders so you know what to expect at every stage.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders are prepared and released to our carrier within 1–2 business days, counted Monday through Friday and excluding federal holidays.
• Order Cut-Off Time: Orders submitted by 2:00 PM EST on a business day are generally handled the same day. Orders received after that time, or on weekends, are handled on the next business day.
• Perishable Goods Handling: Items that require temperature control are packaged with professional cold-chain insulation and shipped Monday through Thursday only, so they are not left in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery estimate is shown clearly at checkout before you confirm your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99	Standard ground service for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00)	Applied automatically to standard orders of $50.00 or more.
Expedited Shipping	2–3 business days	$14.99	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Delivery estimates begin once your order leaves our facility. Slight delays can occur during peak holiday periods or severe weather events.

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International Shipping

prismaform currently ships to Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International shipments may be subject to import duties, value-added taxes (VAT), or customs handling charges when they reach the destination country. These amounts are set by your local customs authority and are the recipient's responsibility.

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Order Tracking & Delivery Confirmation

After your order ships, you will receive an automated shipping confirmation email with a direct tracking link and courier details.

If your tracking information has not updated, or you have not received a tracking number within 3 business days of your order confirmation, please contact our support team with your order number.

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Order Modifications & Address Changes

Order processing starts soon after you place your order so we can dispatch quickly.

• To change your shipping address or modify your order, please contact us within 1 hour of placing it at [email protected].
• We will make every effort to honor change requests, but we cannot update a shipping address after the order has been transferred to the carrier.

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Damaged, Lost, or Compromised Shipments

We stand behind every delivery:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged because of shipping delays, notify us within 48 hours of delivery with photos, and we will issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but it has not arrived, or if items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions about your shipment, shipping options, or order status, please reach out to our team:

• Official Business Name: prismaform
• Customer Support Email: [email protected]
• Customer Support Phone: 12312188831
• Physical Business Address: 7991 E ROSIE DR, SUTTONS BAY, MI 49682, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST